Help: delivery, returns, warranty and payment

Last updated: 25 September 2026

Here is what you need to know about delivery, returns, warranty, payment and recycling. The full texts are in the Terms and conditions of sale and in the policies linked at the bottom of this page.

Delivery and lead times

Delivery time: 24 hours to 1 week from dispatch, depending on the shipping method and destination. Items marked In stock ship within 24/48 working hours; items marked Available within 1 week are ordered from the distributor when we receive your order and shipped as soon as they are available. Unless we agree otherwise, we deliver within 30 calendar days of purchase at the latest.

We deliver to Spain (mainland and Balearic Islands), to the other European Union countries (in Portugal, also the Azores and Madeira), to Switzerland and to Norway. We do not currently deliver to the United Kingdom. We also do not deliver to territories of EU countries that are outside the scope of EU VAT (for example, the French overseas departments): the list is in the Shipping policy. For the Canary Islands, Ceuta and Melilla, ordering online is not possible: please contact us before ordering.

Destination Orders under €121 (VAT included) Orders of €121 or more (VAT included)
Spain (mainland and Balearic Islands) €6.99 Free
Rest of the European Union €8.99 Free
Switzerland and Norway €12.99 €12.99 (no free shipping)
Canary Islands, Ceuta and Melilla Contact us Contact us

Free shipping to Spain and the rest of the European Union on orders of €121 or more including VAT (with Spanish VAT at 21%, that is €100 excluding VAT). For orders shipped to Switzerland and Norway, the final amount is the one shown in the order summary before you pay. Import taxes, customs duties and customs clearance fees of the destination country are not included and, where applicable, you will pay them on receipt of the order. All the details (orders in several parcels, made-to-order products, transport damage, delays) are in the Shipping policy.

Returns and right of withdrawal

If you are a consumer, you have 14 calendar days to withdraw from your purchase without giving any reason (Real Decreto Legislativo 1/2007, the Spanish consumer protection law). The period starts on the day you receive the product (you or a person you name, other than the carrier); if the order arrives in several shipments, it runs from receipt of the last one. If you buy a licence or digital content that is not supplied on a physical medium, the 14-calendar-day period starts on the day of purchase.

  • How to withdraw: tell us before the period ends using the "Withdraw from the contract here" button (at the bottom of every page), by e-mail to rayan.agher@edn-shop.com (give your order number) or by post to Calle Casas Ibáñez, 17, 02005 Albacete (Spain). You may use the model withdrawal form in the Refund policy or any other clear statement.
  • Returning the product: send it back to us within 14 calendar days of telling us you are withdrawing, to the address we will give you by e-mail when we acknowledge your withdrawal. It will always be an address in Spain; if we asked you to send it outside Spain, the extra cost would be ours. Include a note with your name and order number in the parcel.
  • Return costs: the direct cost of returning the product is yours, unless the product is defective or does not match your order. If, because of its size or weight, a product cannot normally be returned by post (for example, a large-format printer or a household appliance), its product page shows the estimated cost of returning it, which is yours. If the page does not show it, that cost is ours.
  • Refund: we refund everything you paid, including the initial delivery costs, within 14 calendar days of you telling us you are withdrawing, using the same payment method and at no cost to you. We may wait until we have received the product or you have sent us proof that you returned it, whichever comes first, before making the refund.
  • Condition of the product: you may open it and check it as you would in a shop. You are only liable for any loss in value resulting from handling other than what is necessary to establish its nature, characteristics and operation. We recommend returning it with all its accessories and, if possible, in its original packaging.

Exceptions. Under Article 103 of Real Decreto Legislativo 1/2007, you cannot withdraw from the purchase of, among other things:

  • sealed software and sound or video recordings that you unsealed after delivery;
  • products made to your specifications or clearly personalised;
  • sealed products that cannot be returned for health protection or hygiene reasons and that you unsealed after delivery;
  • digital content that is not supplied on a physical medium (for example, licences or downloads) once delivery has begun because you expressly asked for it during the withdrawal period, accepted that you would lose this right and we confirmed it to you by e-mail.

Before sending you a licence or digital content, we will ask for your express consent by e-mail to receive it immediately and your acknowledgement that you lose the right of withdrawal; if you do not give it, you keep that right.

The right of withdrawal is a consumer right. If you buy for your business or professional activity, see the section Orders for businesses and freelancers.

Warranty

New products have a 3-year legal warranty from delivery (Article 120 of Real Decreto Legislativo 1/2007). If the fault appears within the first 2 years, it is presumed to have existed at the time of delivery.

Refurbished products are second-hand goods: for them we agree a 1-year legal warranty from delivery, as that same article allows, and we state it on the page of each refurbished product, next to the price. During that year, any lack of conformity is presumed to have existed at the time of delivery.

If a product does not work or does not match what you bought, you can choose between repair or replacement, at no cost to you (shipping costs included). If that is not possible, is not done within a reasonable time, the fault reappears or is particularly serious, you can ask for a proportionate reduction in the price or for the contract to be terminated, in the cases provided for by law.

How to claim: write to us at rayan.agher@edn-shop.com with the order number, a description of the fault and, if you can, photos. We will tell you how to send us the product; the shipping costs both ways are ours. We are your point of contact for the legal warranty: you do not need to contact the manufacturer.

Some manufacturers also offer their own commercial warranty. It is additional: it does not replace or reduce your legal warranty, which is free.

Payment methods

Payment is made when you place the order. We accept credit or debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal. The payment methods available are shown before you pay.

Prices are shown in euros. For shipments to Spain and the rest of the European Union they include VAT (in Spain, 21%); the price excluding VAT is shown on each product page for freelancers and businesses. For orders shipped to Switzerland and Norway, the final amount is the one shown in the order summary before you pay. Import taxes, customs duties and customs clearance fees of the destination country are not included and, where applicable, you will pay them on receipt of the order. Shipping costs are shown at the end of checkout, before you pay, and are added to the total.

Orders for businesses and freelancers

You will receive an invoice with every order, with VAT itemised where applicable. If your company is in another European Union country with a valid VAT number in the VIES database and the goods ship from Spain, the sale may be invoiced without VAT (exempt intra-Community supply, Article 25 of the Spanish VAT Act); to apply it, ask us for a quote stating your VAT number.

If your company is in Spain and you resell mobile phones, video game consoles, laptops or tablets, or if these products exceed €10,000 excluding VAT on a single invoice, the reverse charge applies (Article 84.Uno.2.º g) of the Spanish VAT Act): ask us for a quote before buying and prove your status. If you are a retailer under the "recargo de equivalencia" scheme, please also tell us when asking for a quote. In the quote we will confirm the VAT treatment of each product.

For volume orders, specific configurations or supplies by the carton, ask us for a quote from the contact page or by calling +34 624 316 431.

If you buy for your business or professional activity, the right of withdrawal and the legal warranty provided for consumers do not apply; your purchase is governed by the Terms and conditions of sale. If you are self-employed but buy for personal use, you have the rights of any consumer.

Complaints

You can submit a complaint, wherever you live, by any of these means:

We will send you a reference number and an acknowledgement of your complaint by e-mail, and we will reply as soon as possible and within 15 days at the most. If you are not satisfied with our reply, we will tell you in writing which alternative consumer dispute resolution body you can turn to and whether we will take part in that procedure. You can also ask us for an official complaint form.

Recycling of electrical and electronic equipment, batteries and accumulators

Do not throw electrical or electronic equipment, batteries or accumulators in the bin: the crossed-out wheelie bin symbol means they must be taken to a recycling centre or another separate collection point.

Free "one for one" take-back (deliveries in Spain): if you buy a new electrical or electronic device for household use from us, you can hand us a used device of an equivalent type, or that has performed the same functions, free of charge. Write to us at rayan.agher@edn-shop.com or call +34 624 316 431 with your order number, if possible before the order ships. We will collect it free of charge at the delivery address when we deliver the new device, and the carrier will leave you a collection receipt, on which you can also state that you waive handing it over.

Batteries and accumulators: we accept the free return of used batteries and accumulators of the categories we sell, whatever their brand and even if you buy nothing else from us (for portable batteries, in the quantities a private individual normally discards): write to us at rayan.agher@edn-shop.com and we will tell you how to hand them in or where the nearest free collection point is.

You can ask us for the producer-register registration number of the manufacturer or importer of any device we sell.

Contact

Terms and policies